At ROAD TO SKY, we value customer satisfaction, which is why we offer a 30-day return/exchange service to all buyers (Within 30 days of receipt of the items). Please note the following return conditions:
◉ Items must be returned within 30 days of receipt.
◉ Items must be in their original condition, with no visible signs of use, undamaged, and accompanied by all original tags and packaging.
◉ Customized items or personal hygiene products cannot be returned unless there is a manufacturing defect.
◉ Electronic products and software must be returned in an unactivated or unregistered state.
2. Return Process
If you meet the return conditions, please follow these steps:
Contact our customer service team before returning the item, providing your order number and the reason for the return. If the return/exchange is due to a product quality issue, please include clear photos of the item with quality problems. You can reach us through the following contact information:
Contact Person: Richard Lawrence
Phone: 0049 1621673252
◉ Our customer service team will guide you through the return process.
◉ Please send the item to the appropriate address with suitable packaging:
For U.S. Customers:
ROCKBROS USA LLC
758 Lidgerwood Ave
Elizabeth, NJ 07202
For European Customers:
Litauische Str. 10
15234, Frankfurt (Oder)
Customers in other regions
No.618, Danxi North Road,
◉After sending the item, please provide us with the tracking number. We will process your return based on the reason provided and may offer a refund, exchange, or repair service after receiving and inspecting the item.
3. Return Shipping Costs
◉If your return is due to a product quality issue or our error, we will cover the return shipping costs.
◉If your return is not due to a product quality issue or our error, you will be responsible for the return shipping costs.
◉Refunds will be processed within 5 business days after we receive and inspect the return. (The customer will receive the refund at the latest within 10 working days after the goods have been returned to the warehouse).
◉Refunds will be issued using the original payment method.
5. Questions and Complaints
◉If you have any questions about the return policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our best to address your concerns and provide a satisfactory solution.
◉Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made to suit your needs and keep it updated in compliance with legal regulations and best business practices.
[ROAD TO SKY]
[October 3, 2023]