Shipping Policy
Company Name: Zhejiang ROCKBROS Sports Goods Group Co., Ltd.
Website Name: roadtoskybike.com
Effective Date: October 3, 2023
1. Shipping Options
We offer multiple shipping options to meet different needs and budgets. When checking out, you can choose from the following shipping options:
Standard Shipping: Standard shipping typically takes 7-15 business days, with the exact delivery time depending on your address and product availability. This is an economical choice.
Express Shipping: Express shipping usually takes 5-7 business days for faster delivery of your order. Please note that express shipping costs more.
2. Customer Notices
No Additional Taxes: We do not charge any additional taxes.
Remote Area Shipping Fees: In some cases, customers located in remote areas may be required to pay additional shipping fees to ensure safe and timely delivery of orders. These additional charges are typically related to the policies of the logistics companies, and areas beyond the standard shipping coverage may be affected. We recommend that customers contact our customer service team before making a purchase to inquire about the applicability of additional shipping fees.
For international orders: Additional customs fees may apply, which are usually collected by the customs department of the destination country. These fees include but are not limited to import taxes, tariffs, and clearance charges. Please note that these fees are not included in our shipping costs, and customers are responsible for them. Customers should check with the customs department of the destination country for relevant information and be prepared to pay these fees before the order is delivered.
3. Shipping Costs and Timelines
Shipping costs will vary depending on the shipping option you choose and factors such as the weight, size, destination, and value of your order. Before checkout, you will see detailed shipping cost information and have the opportunity to confirm the charges.
（All references to days below are to business days!）
|
Continents |
Countries |
Shipping Costs and Timelines |
|
North America |
United States |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-7 days) |
|
North America |
Canada |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-7 days) |
|
North America |
Mexico |
Standard Shipping: Free (15-30 days) Express Shipping: $20 (5-7 days) |
|
Europe |
United Kingdom |
Standard Shipping: Free (5-12 days) Express Shipping: $20 (5-7 days) |
|
Europe |
France |
Standard Shipping: Free (5-12 days) Express Shipping: $20 (5-7 days) |
|
Europe |
Germany |
Standard Shipping: Free (5-12 days) Express Shipping: $20 (5-7 days) |
|
Europe |
Italy |
Standard Shipping: Free (5-12 days) Express Shipping: $20 (5-7 days) |
|
Europe |
Spain |
Standard Shipping: Free (5-12 days) Express Shipping: $20 (5-7 days) |
|
Europe |
Netherlands |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Austria |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Belgium |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Switzerland |
Standard Shipping: Free (15-30 days) Express Shipping: $20 (5-7 days) |
|
Europe |
Czech Republic |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Finland |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Ireland |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Poland |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Portugal |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Europe |
Sweden |
Standard Shipping: Free (7-15 days) Express Shipping: $20 (5-10 days) |
|
Asia |
Japan |
Standard Shipping: Free (3-9 days) |
|
Asia |
South Korea |
Standard Shipping: Free (7-13 days) |
|
Asia |
Hong Kong |
Standard Shipping: Free (3-7 days) |
|
Asia |
Taiwan |
Standard Shipping: Free (3-7 days) |
|
Oceania |
Australia |
Standard Shipping: Free (8-15 days) Express Shipping: $20 (5-10 days) |
|
Oceania |
New Zealand |
Standard Shipping: Free (8-15 days) Express Shipping: $20 (5-10 days) |
|
Africa |
South Africa |
Standard Shipping: Free (15-30 days) Express Shipping: $60 (5-10 days) |
4. Shipping Confirmation and Tracking
We strive to arrange shipments as soon as we receive your order. Typically, we will deliver the goods to the courier within 0-1 business days. Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track your order during shipping. If you have chosen the express shipping option, tracking information is particularly important to ensure timely delivery.
5. Shipping Partners
We ship our items through shipping partners Yanwen Express and DHL.
To track your package, please visit: Standard Shipping: https://track.yw56.com.cn/en/index
Express Shipping: https://www.mydhli.com/global-en/home/tracking.html
6. Delivery Address
Please ensure that you provide an accurate and complete delivery address, including street address, city, state/province, postal code, and country, during checkout. We will make deliveries based on the information you provide.
7. Unforeseen Shipping Delays
While we make every effort to ensure orders are delivered on time, unforeseen shipping delays may occur in certain circumstances, such as inclement weather, transportation issues, or problems with the shipping company. In such cases, we will make every effort to contact you and provide information regarding delivery delays.
8. Damaged Goods
If you discover damaged goods upon receiving your order, please contact our customer service team immediately and provide photos and detailed information about the damage. We will process your complaint as soon as possible and provide a resolution, which may include a refund or replacement.
9.Questions and Complaints
If you have any questions about the shipping policy or any complaints about our products or services, please feel free to contact our customer service team at any time. We will do our utmost to address your concerns and provide a satisfactory resolution.
Please note that this policy may be adjusted to suit the specific requirements of your website and business. Ensure appropriate modifications are made in line with your needs and are updated in accordance with legal regulations and best business practices. We appreciate your business and look forward to providing you with high-quality cycling gear.