Company Name: Zhejiang ROCKBROS Sports Goods Group Co., Ltd.
Website Name: roadtoskybike.com
Effective Date: October 3, 2023
1. Warranty Period
Based on the geographical location of your order, we provide different warranty periods for customers in different regions:
European Region: All products purchased in the European region are covered by a two-year warranty.
United States and Other Regions: All products purchased in the United States and other regions are covered by a one-year warranty.
2. Warranty Coverage
During the warranty period, ROAD TO SKY will repair or replace any product that experiences faults or damage due to manufacturing defects at no additional cost. Warranty coverage includes, but is not limited to, the following situations:
- Manufacturing defects
- Component or material defects
- Abnormal wear and tear
Please note that the warranty does not cover the following:
- Damage caused by accidents, misuse, improper use, accidents, or improper maintenance.
- Unauthorized repairs or modifications.
- Normal wear and tear.
3. Warranty Claims
If you believe your product has developed an issue within the warranty period, you can file a warranty claim following these steps:
Contact Customer Service: Please get in touch with our customer service team, providing your order number and a detailed description of the issue. We will guide you through the warranty process.
Assessment and Repair: Once your claim is accepted, we will arrange for the assessment and repair of the product. If repair is not feasible, we will provide a replacement product.
Return of the Product: After repair or replacement, we will return the product to you.
The warranty policy applies only to the original purchaser and requires proof of purchase.
If your product is beyond the warranty period, we can still offer repair and support, but additional charges may apply.
To receive the best warranty service, we recommend that customers retain proof of purchase and relevant documents for their products.
This warranty policy is designed to ensure the quality of ROAD TO SKY products and customer satisfaction. If you have any questions or need support regarding product warranties, please feel free to contact our customer service team.
[ROAD TO SKY]
[October 3, 2023]